The case i have submited is showing that its waiting on player and i looked up what that means and apparently they sent an email but ive looked through all my emails and haven't found one email from them but i would send a screen shot but email is personal i need help ive been waiting 2 weeks XD
If you're concerned about your case, get in touch with the support team.
Create a new case and ask the support advisor to check in on it, let the know you didn't see any email from them but noticed your case was sat to 'waiting on customer'. Quote the case number to them and they'll take a look into it and let you know what they can from there.
Use this link to get started on that new case: https://help.ea.com/en/contact-us/new/
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