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Re: missing gift card money

by EA_Darko
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missing gift card money

★★★★ Novice

recently I added 30 euros from a gift card after some time I went on my account and tried to buy staff with the money but it was gone I had no option of using it.

my order history is clear accept pending payments so I didn't use the money I downloaded my ea data and it said it used the money on "credit" can some one help me with this?

this is the data

 "Wallet_Accounts": [
    {
      "Source": "ORIGIN-CODE-WEB",
      "IP_Address":"*******",
      "Status": "ACTIVE",
      "Date_Created": "2019-08-14T06:26Z",
      "Date_Modified": "2019-08-14T06:26Z",
      "Currency": "EUR",
      "Balance": "30.0",
      "Threshold_Notification_for_Low_Balance": "0.0",
      "Notification_For_Low_Balance": "false",
      "Deleted_Status": "false"
    }
  ],
  "Invoices": [
    {
      "IP_Address": "*******",
      "Source": "ORIGIN-CODE-WEB",
      "Transaction_Type": "CREDIT",
      "Invoice_Date": "2019-08-14T06:26Z",
      "Currency": "EUR",
      "Discount": "0.0",
      "Subtotal": "30.0",
      "List_Subtotal": "30.0",
      "Total": "30.0",
      "Status": "CLOSED",
      "Refundable": "null",
      "Tax_Status": "NOT_TAXED",
      "Tax_Strategy": "EXEMPT",
      "Invoice_Line_Items": [

Message 1 of 2 (79 Views)

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Re: missing gift card money

Community Manager

Hey @oskar2k2k for any account or billing related questions the best thing to do is speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

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Message 2 of 2 (32 Views)

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Highlighted

Re: missing gift card money

Community Manager

Hey @oskar2k2k for any account or billing related questions the best thing to do is speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

Message 2 of 2 (33 Views)

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