Re: login

by EA_Lanna
Reply

Original Post

login

★ Novice

Hi,

 

So here is my situation - I would like to change my current email address into a new one, but the email I'm using for this account has been locked due to inactivity. (It's more like the email used in this account requires another email that has been long locked by Yahoo). Therefore I can't acquire the verification needed to change the email address, I mean I can just register a new account but I don't want to lose the progress I have on this account and it's just to be more efficient in terms of email usage.

 

Hopefully any EA staff reach out to this forum post, since I can't contact the customer service due to time zone differences. Stay safe and home during the COVID-19 pandemic everyone! Standard smile

Message 1 of 6 (628 Views)

Re: login

★★ Guide
Hi @mythicfad3,
If you are unable to change your email through http://origin.com/account because your authentication method goes through the email which you can longer access, then try going through https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account/
Message 2 of 6 (620 Views)

Re: login

★ Novice

Thank you for reaching out to me, but I still can login to my account through the Origin app. The thing is I just can't change the locked email address to a new one, so I can feel safer to use this account for future transactions.

 

Regards,

Me

Message 3 of 6 (617 Views)

Re: login

★★ Guide
Ok, @mythicfad3 if you have no access to your email, you need to go through the same process, as automatically if you change your email, you will need to receive the verification code. That is why you should go the way I suggest and have it treated by a support assistant (who are in short these days, because of the Pandemic) exactly as if you would not be able to log in.
Message 4 of 6 (587 Views)

Re: login

[ Edited ]
★★ Guide

Though, there might be a solution @mythicfad3

If you have access to your account, try to access the customer portal.
It's available through the Origin client on the profile section and click the button: Edit on EA.com.

On the Security tab, on the bottom, you have the option to add a secondary email where you can get security codes also. I am not sure if when you change it the first time you get the confirmation code on the original mail only.

Message 5 of 6 (577 Views)

Re: login

Community Manager

Hi @mythicfad3

 

It sounds like you no longer have access to the email currently on the account. The best thing to do is take a look at this help article and fill out the account recovery form: https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/

 

- EA_Lanna

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Message 6 of 6 (562 Views)