i need a 16 digit cd-key

[Ros514]

Hi,

I got a CD version of The Sims medieval with a 20 digit cd-key but to redeem it in my account I need a 16 digit code, how can I get the 16 digit code or how can I redeem with the 20 digit code?

[puzzlezaddict · Accepted solution]

@Ros514  Go to this site:

https://store.thesims3.com/

Scroll to the bottom and click "Register a Game."  You'll see a 20-character field in which you can enter your serial number.  As long as you use your current Origin account, Medieval should appear in your game library afterwards.

@CarbonCarl  I know you're trying to help, but it's not useful to tell someone there's "no other way" to do something when that is not in fact true.  This has been the recommended way to register Sims Medieval product keys since the game was released.

[CarbonCarl]

Hi @Ros514 

You will need to speak to a EA adviser who should be able to sort this for you.

You can contact an EA adviser here: https://help.ea.com/en/contact-us/

Edit: For Sims games please follow @puzzlezaddict  instructions to redeem your game key.

[Ros514]

@CarbonCarl thanks for your reply, I will contact them

[puzzlezaddict · Accepted solution]

@Ros514  Go to this site:

https://store.thesims3.com/

Scroll to the bottom and click "Register a Game."  You'll see a 20-character field in which you can enter your serial number.  As long as you use your current Origin account, Medieval should appear in your game library afterwards.

@CarbonCarl  I know you're trying to help, but it's not useful to tell someone there's "no other way" to do something when that is not in fact true.  This has been the recommended way to register Sims Medieval product keys since the game was released.

[CarbonCarl]

@puzzlezaddict
My apologies, I stand corrected. The info was from an older thread that had that as the answer from a member of staff. Not specifically Sims but game CD-Keys in general.

Edit: Updated the post and changed solution accordingly.