i forgot my security question on origin and i can't change my name

[PyshicopatoBR]

i forgot my security question on origin and i can't change my ID. 

[EA_Nils · Accepted solution]

@PyshicopatoBR Hi,

You will need to contact an EA Advisor, they can assist you in updating your security question so you have full access of your account details again: https://help.ea.com/en/contact-us/new

Note: Once on the support site, click on the flag in the top left corner and select your country. If yours is not listed, you may need to place an international call. Read more about it here: http://help.ea.com/en/article/contact-ea-help/

Log in with your EA Account and choose "Origin" as product, your platform, "Manage my account" as topic and "Manage security settings" and describe your issue to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.

Thank you,

Nils

[EA_Nils · Accepted solution]

@PyshicopatoBR Hi,

You will need to contact an EA Advisor, they can assist you in updating your security question so you have full access of your account details again: https://help.ea.com/en/contact-us/new

Note: Once on the support site, click on the flag in the top left corner and select your country. If yours is not listed, you may need to place an international call. Read more about it here: http://help.ea.com/en/article/contact-ea-help/

Log in with your EA Account and choose "Origin" as product, your platform, "Manage my account" as topic and "Manage security settings" and describe your issue to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.

Thank you,

Nils