Help us improve Answers HQ! Take Survey No, Thanks

Re: i cant change the email

by EA_Darko
Reply

Original Post

Highlighted

i cant change the email

★★ Newbie

I can't change the email to my account because I forgot the password to the email. I still have access to my EA account, just not the email I used for it. I tried resetting the password to the email many, many times but Microsoft says they can't verify I'm the real owner Frown((. I'm worried because what happens when the email is deleted due to inactivity? Or my receipts? I've contacted EA help but they say they can't do anything unless I get the email back. I'm stuck. HELP

Message 1 of 2 (116 Views)
Highlighted

Re: i cant change the email

Community Manager

Hey @amberjadely4445 if you no longer have access to the email on the account then the best thing to do is take a look at this help article and fill out the account recovery form: https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/

Darko

Message 2 of 2 (90 Views)
Twitter Stream