i bought sims 3 and 4 but no long have the games on my a

[2004Wolf]

I bought Sims 3 and 4 but no long have the games on my account, and when i try to get them back origin says i need to download the games again.

[puzzlezaddict · Accepted solution]

@2004Wolf  If you need to download them again, but it's free, then there's no issue; they're still on your Origin account, but apparently not installed on your computer anymore.  If Origin is asking you to buy them again, that's a different issue.  Are you sure you're using the same account as you did when you bought the games?  If so, try clearing Origin's cache.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

If this doesn't help, you'll need to contact EA customer support so that someone can look into your account details.  No one here can do that.

https://help.ea.com/en/contact-us/

[puzzlezaddict · Accepted solution]

@2004Wolf  If you need to download them again, but it's free, then there's no issue; they're still on your Origin account, but apparently not installed on your computer anymore.  If Origin is asking you to buy them again, that's a different issue.  Are you sure you're using the same account as you did when you bought the games?  If so, try clearing Origin's cache.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

If this doesn't help, you'll need to contact EA customer support so that someone can look into your account details.  No one here can do that.

https://help.ea.com/en/contact-us/