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i bought sims 3 and 4 but no long have the games on my a

by 2004Wolf
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i bought sims 3 and 4 but no long have the games on my a

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I bought Sims 3 and 4 but no long have the games on my account, and when i try to get them back origin says i need to download the games again.

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Re: i bought sims 3 and 4 but no long have the games on my a

@2004Wolf  If you need to download them again, but it's free, then there's no issue; they're still on your Origin account, but apparently not installed on your computer anymore.  If Origin is asking you to buy them again, that's a different issue.  Are you sure you're using the same account as you did when you bought the games?  If so, try clearing Origin's cache.

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

 

If this doesn't help, you'll need to contact EA customer support so that someone can look into your account details.  No one here can do that.

 

https://help.ea.com/en/contact-us/

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I don't work for EA. I'm just trying to help fellow players with their games.

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Message 2 of 2 (32 Views)

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Re: i bought sims 3 and 4 but no long have the games on my a

@2004Wolf  If you need to download them again, but it's free, then there's no issue; they're still on your Origin account, but apparently not installed on your computer anymore.  If Origin is asking you to buy them again, that's a different issue.  Are you sure you're using the same account as you did when you bought the games?  If so, try clearing Origin's cache.

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

 

If this doesn't help, you'll need to contact EA customer support so that someone can look into your account details.  No one here can do that.

 

https://help.ea.com/en/contact-us/

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 2 (33 Views)

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