June 2019
I bought Sims 3 and 4 but no long have the games on my account, and when i try to get them back origin says i need to download the games again.
Solved! Go to Solution.
June 2019
@2004Wolf If you need to download them again, but it's free, then there's no issue; they're still on your Origin account, but apparently not installed on your computer anymore. If Origin is asking you to buy them again, that's a different issue. Are you sure you're using the same account as you did when you bought the games? If so, try clearing Origin's cache.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
If this doesn't help, you'll need to contact EA customer support so that someone can look into your account details. No one here can do that.
https://help.ea.com/en/contact-us/
June 2019
@2004Wolf If you need to download them again, but it's free, then there's no issue; they're still on your Origin account, but apparently not installed on your computer anymore. If Origin is asking you to buy them again, that's a different issue. Are you sure you're using the same account as you did when you bought the games? If so, try clearing Origin's cache.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
If this doesn't help, you'll need to contact EA customer support so that someone can look into your account details. No one here can do that.
https://help.ea.com/en/contact-us/