October 2019 - last edited October 2019
@NoJobJimmie I would ditch the Kingsoft AV and 360 (both are spamming ads, so a big no from me and not only). Get Malware Bytes Free (excellent for detecting a wide range of malware and ransomware), add BitDefender Free (Kaspersky and Avast free AV are also great this year, so any of those three will do as a dedicated AV). Run Malware Bytes and whatever AV you decide upon and see the results.
Also, you can use Zone Alarm Free, but careful while installing, as the custom installation option is well hidden. It requires your email, but if you are cool with that, that's the best firewall around. If you use the paid version you get rid of all the hustle and have some nice extra features, too. For a complete Security Suite (paid) i would recommend BitDefender or Kaspersky, plus the paid version of Malwarebytes.
P.S.: HijackThis is an outdated utility, the last update was 6 years ago. So it's not reliable anymore.
I do not work for EA and i am not associated with the company in any way. I am a player just like you, trying to help wherever i can.I will not answer to any unsolicited PM.
Hey @LeeannaG82 I'm locking this thread as it is 4 years old.
If having an issue then please create a new thread with as much info as possible.