how to change email [ Edited ]

[mp44maniac]

I tried to see in which of my emails I have registered this account (I had already changed email once in the past tho) and I saw it was an email  I no longer have access to (either I don't remember the PW or it has been hacked).

So, of course, I tried to change it. The issue is the fact that, instead of asking me my security question like in the past, it sends a security code to the email which I actually haven't even verified to the account - very ironic. This essentially makes both my account in a huge risk of 'enemy' retrieval and me unable to change my security settings.

Is there any possible solution to this problem?

[EA_Ataashi · Accepted solution]

Hey @mp44maniac 

If you're unable to make the change in the EA account options yourself, please get in touch with our live support at EA Help. Our game advisers should be able to help you update the personal information on your account

You can create a new case and request a contact by following steps listed in this article: https://help.ea.com/en-us/help/faq/contact-ea-help/

/Ataashi

[EA_Ataashi · Accepted solution]

Hey @mp44maniac 

If you're unable to make the change in the EA account options yourself, please get in touch with our live support at EA Help. Our game advisers should be able to help you update the personal information on your account

You can create a new case and request a contact by following steps listed in this article: https://help.ea.com/en-us/help/faq/contact-ea-help/

/Ataashi

[likesnuggles733]

I changed my email