hi my account was hacked

by aa1eb4b9f4048bde
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Original Post

hi my account was hacked

★★★ Newbie

So my account was stolen..
i havent played for a while,and when i tryed logging in i had to reset my password.
when i finally got in i see that ive lost all my games and my nickname to
can you plz help me

Message 1 of 14 (447 Views)

Re: hi my account was hacked

Community Manager

Hey  @aa1eb4b9f4048bde for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a phone or chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or call

 

Darko

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Message 2 of 14 (437 Views)

Re: hi my account was hacked

★★★ Newbie

thank you for reply,,
when i enter "Select contact Option" nothing happens, its like its stuck in loading

Message 3 of 14 (411 Views)

Re: hi my account was hacked

★★★ Newbie

i dont get the option to call or chat

Message 4 of 14 (409 Views)

Re: hi my account was hacked

Community Manager

Hey @aa1eb4b9f4048bde I tested it just now and able to create a chat or call back, if you are not seeing these options what do you see?


Darko 

Darko.png
Message 5 of 14 (396 Views)

Re: hi my account was hacked

★★★ Newbie

what i see is blue box that says "select contact options" and cancel

Message 6 of 14 (387 Views)

Re: hi my account was hacked

★★★ Newbie

and when i press the blue box it gets stuck in loading

Message 7 of 14 (386 Views)

Re: hi my account was hacked

★★★ Newbie

...

Message 8 of 14 (384 Views)

Re: hi my account was hacked

Community Manager

If it is not going past there @aa1eb4b9f4048bde then this points to a browser or system issue, I'd recommend trying a different one.

Darko 

Darko.png
Message 9 of 14 (371 Views)

Re: hi my account was hacked

★★★ Newbie
@EA_Darko i tryed chrome and microsoft edge and its the same
is there anyone i can contact email?
Message 10 of 14 (366 Views)