help

[xbersjpg]

hi. I bought 2023 on Steam, but EA play says the game is still a trial version and says I need to buy it again to play the game, can you help?

[EA_Darko · Accepted solution]

Hey @xbersjpg for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a phone or chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or call

Darko

[EA_Darko · Accepted solution]

Hey @xbersjpg for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a phone or chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or call

Darko