help with teen account within the household

[CreeperFam]

so i created an account for my daughter and added it to my household. going through everything and getting the product/ key code and am trying to download everything. it says product has already been redeemed, obviously i know that lol. do i have to buy everything all over again the sims base game and all the expansions and everything all over again? or am i able to download from my library and add to hers, i mean i should be able to right it it's within the household?

[The_other_Rare]

Hello there @CreeperFam ,

Unfortunately sharing your game library with your family members is not possible. Only the account the game is linked to can be used to play that game. I know this isn't the answer many users want to hear but the feedback for this has already been pushed up.

Sorry!

Happy Gaming and Stay Safe!

-xRarely

[CreeperFam]

Well that certainly is crappy news, but thank you for answering so quickly.

[The_other_Rare]

Hello again @CreeperFam ,

Yes, it's definitely not the best news. Sorry about that. If you don't have any more questions and believe my response answered your question, please mark my response as an Accepted Solution.

Thank you!

Happy Gaming and Stay Safe!

-xRarely

[puzzlezaddict]

@CreeperFam  You can try contacting EA customer support for help.  There's no guarantee that a support rep will be able to transfer the content to your child's account, but it's worth asking.

https://help.ea.com/en/contact-us/