help about support

[Versyta123]

30mins ago i was talking on livechat with admin and i had to end chat so i can receive the email from him,and now when i want to resume my case or even open new one i cant contact support there's bug showing this

"Thank you for contacting us. We’d love to troubleshoot your issue and get you back in the game!
To speed up that process, we need to talk to you on the phone."

I dont want on * phone,wtf,i want on live chat like i was doing it 30mins ago

[EA_Darko · Accepted solution]

Sorry to hear that you are having issues @Versyta123.

Can you ensure that you are following these steps exactly when trying to contact support:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

If it does not work then you can use a Voice-Over-IP service like Skype or Google Voice and contact our UK support directly, it is best to set your location to the country you are contacting also. The UK support number is  +44 203 0141818  and is available 9AM-9PM GMT, Monday through Saturday.

Let me know how you get on.

Darko

[Versyta123]

HELLO ea,do you have admins in this forum or not,your EA help is not working,no admins to help in threads or they open and asnwer in 1 of 50 threads,instead of all

[EA_Darko · Accepted solution]

Sorry to hear that you are having issues @Versyta123.

Can you ensure that you are following these steps exactly when trying to contact support:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

If it does not work then you can use a Voice-Over-IP service like Skype or Google Voice and contact our UK support directly, it is best to set your location to the country you are contacting also. The UK support number is  +44 203 0141818  and is available 9AM-9PM GMT, Monday through Saturday.

Let me know how you get on.

Darko