fifa 19 twitch prime

[alexnm2004]

I haven't received my twitch prime rewards after claiming the pack on twitch. I have connected the correct account to my twitch prime account and claimed the rewards but am yet to receive them, why?

[EA_Darko · Accepted solution]

Hey @alexnm2004 did you follow the steps to claim your in-game rewards? Once you have the accounts linked you need to do a little work on your end in order to get the items: https://twitch.amazon.com/prime/loot/fifa19

"A Twitch Prime Account, an EA Account and FIFA 19 for the PS4, Xbox One or PC (sold separately) are required to take advantage of this offer.  There are two pack offers.  To claim FUT content you must first link your Twitch Prime account and EA account. Once logged in, you’ll navigate back to the Twitch Prime FIFA 19 offer page and be able to claim your content with one click. To claim your content in game, load up FIFA 19, log into FUT and navigate to the store to open your Twitch Prime pack in the My Packs section of the store. You must enter FUT by the following specified end dates. For the first pack offer, a Twitch Prime Account and EA Account must be linked, and FUT content must be claimed, prior to August 9, 2019 to receive a Prime 86+ OVR FUT Player Pack.   For the second pack offer, a Twitch Prime Account and EA Account must be linked (or have remained linked), and FUT content must be claimed, by September 6, 2019 to receive the Prime 87+ OVR FUT Player Pick Pack. Offer is limited to one Twitch Prime and linked EA Account. FUT content available only where FIFA is sold. "

Darko

[EA_Darko · Accepted solution]

Hey @alexnm2004 did you follow the steps to claim your in-game rewards? Once you have the accounts linked you need to do a little work on your end in order to get the items: https://twitch.amazon.com/prime/loot/fifa19

"A Twitch Prime Account, an EA Account and FIFA 19 for the PS4, Xbox One or PC (sold separately) are required to take advantage of this offer.  There are two pack offers.  To claim FUT content you must first link your Twitch Prime account and EA account. Once logged in, you’ll navigate back to the Twitch Prime FIFA 19 offer page and be able to claim your content with one click. To claim your content in game, load up FIFA 19, log into FUT and navigate to the store to open your Twitch Prime pack in the My Packs section of the store. You must enter FUT by the following specified end dates. For the first pack offer, a Twitch Prime Account and EA Account must be linked, and FUT content must be claimed, prior to August 9, 2019 to receive a Prime 86+ OVR FUT Player Pack.   For the second pack offer, a Twitch Prime Account and EA Account must be linked (or have remained linked), and FUT content must be claimed, by September 6, 2019 to receive the Prime 87+ OVR FUT Player Pick Pack. Offer is limited to one Twitch Prime and linked EA Account. FUT content available only where FIFA is sold. "

Darko

[Budderzzzzzz]

@EA_Darko  I’ve had the same issue. 

This isn’t the first twitch prime pack I’ve claimed and all the others have appeared on my fifa. But this most recent one isn’t appearing. It says the pack has been claimed and everything but nothing is appearing in the game and it has been 12 hrs. 

[EA_Darko]

Hey @Budderzzzzzz the team are busy sending out these items so the best thing to do is give it a little time. If you do not get the item in a day or so then let us know.

Darko

[Budderzzzzzz]

@EA_Darko Will do. Thank you

[EA_Darko]

Glad to be of help @Budderzzzzzz.

Darko

[Budderzzzzzz]

@EA_Darko Still haven’t got it in my fifa store. I’ve checked and double checked the accounts are linked properly, and they are. Haven’t ever had an issue before. What can be done?

[EA_Darko]

Hey @Budderzzzzzz the team are aware of the issue and are working to send out the items as quickly as possible.

Interest in it was overwhelming and it's a case that you should receive it over the coming days.

If I hear anything in relation to it I will let you know.

Darko

[mkelly91101]

I haven’t got mine either and I’ve done everything

[EA_Darko]

Hey @mkelly91101 the team are in the process of sending out the items to users.

Thanks for your patience.

Darko