expansion pack stops downloading

[pjcbell]

I've been trying to download Get Famous for days now. No error screen is popping up, my wifi is working fine (even had my computer connected to our ethernet cable), it just prepares to download and then stops at this. I've cleared the cache, uninstalled and reinstalled origin and the sims, restarted my computer, ran as administrator, unblocked my firewall, basically every troubleshooting thing I could find. I also have space on my computer for it It just stops downloading. I know my computer can handle it because I have the newer expansion packs downloaded (cats & dogs, island, university, etc)

Help!

[EA_Darko · Accepted solution]

Sorry to hear that you are having issues @pjcbell.

The best thing to do is to take a couple of minutes and try the following steps:

• Firewalls and Internet Security Software: Make sure that you’ve added the Origin client as an exception to any Firewalls or other Internet Security Software, like Ad-Block, you may have running so that your connection to our servers isn’t blocked.
• Your software may even have some Internet ports blocked. If so, the following are used by the Origin client and must be open for a smooth connection:
  • TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
  • UDP: 1024-1124; 18000; 2990

Darko

[EA_Darko · Accepted solution]

Sorry to hear that you are having issues @pjcbell.

The best thing to do is to take a couple of minutes and try the following steps:

• Firewalls and Internet Security Software: Make sure that you’ve added the Origin client as an exception to any Firewalls or other Internet Security Software, like Ad-Block, you may have running so that your connection to our servers isn’t blocked.
• Your software may even have some Internet ports blocked. If so, the following are used by the Origin client and must be open for a smooth connection:
  • TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
  • UDP: 1024-1124; 18000; 2990

Darko