downloading sims 3 with code

[muffinwife]

i went to download sims 3 and when I put the cd in it also asked for the product code in which I put that in then it told me could not download and I went to download again and it said the code had already been used so now I cant download it please help 

[puzzlezaddict · Accepted solution]

@muffinwife  Try clearing Origin's cache (Windows) or running the Origin reset tool (macOS):

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

Restart your computer, sign into Origin, and check your game library.  If Sims 3 still isn't there, try searching for it—you might be able to force a download from the store page within hte Origin app, as long as the store recognizes you own the game.  Otherwise, you'll need to contact EA customer support for help.

https://help.ea.com/en/contact-us/

[EA_Kent]

Hi @muffinwife. 

If you redeemed the product code on your EA Account you shouldn't need to claim it again. If you have the Origin client installed you should see The Sims 3 in your Library where you can then download and install the game. 

If you open up Origin are you able to see The Sims 3 there? Are you still getting an error message when you're trying to download the game? 

/Kent

[puzzlezaddict · Accepted solution]

@muffinwife  Try clearing Origin's cache (Windows) or running the Origin reset tool (macOS):

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

Restart your computer, sign into Origin, and check your game library.  If Sims 3 still isn't there, try searching for it—you might be able to force a download from the store page within hte Origin app, as long as the store recognizes you own the game.  Otherwise, you'll need to contact EA customer support for help.

https://help.ea.com/en/contact-us/

[EA_Kent]

Hi @muffinwife. 

Were you able to try clearing out the Origin cache? Are you still not able to see the game in your Library? 

/Kent