Re: disconnect ea account from xbox live

by doomguy737
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disconnect ea account from xbox live

★★★ Newbie
Hello,
I would like to unlink my Xbox live account from my ea account in order to add it to another ea account but it seems I can't find anything that makes sense on the subject. If you can help please do.
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Accepted Solution

Re: disconnect ea account from xbox live

Community Manager

@psleeman15 Hi,

 

As outlined in this article: http://help.ea.com/en/article/linking-your-origin-account-with-your-psn-id-and-gamertag/

 

If your console IDs are connected to different EA accounts or to an incorrect account, it is possible to have an EA Advisor transfer certain items for you. However, doing so can result in permanently losing data from your EA account, console account, or both. You can find more details on the risks of persona transfers here.

  • If you have multiple EA accounts with console IDs connected to them and you want the console IDs to be on the same EA account, an EA Advisor can move the console account for you*. You will need to verify ownership on all accounts involved.
    • Please note: moving a console ID will cause you to lose your game status and progress, items purchased and/or earned in your games, content that you have associated with one or both accounts, and access to certain online services for games. Your EA Advisor can tell you what you will lose based on your account information.
  • If you have multiple EA accounts with games or content on them but your console IDs are connected to just one of them, contact an EA Advisor. They can transfer your games and other content to the EA account that is connected to your console IDs.
    • Please note: Doing this may result in the loss of progress, saved data or stats from your games. This includes any content you have saved to the Origin Cloud, any multiplayer progression, and potentially offline save game progression.

*Note: EA Advisors cannot transfer your console ID to an EA Account that already has a console ID of the same type (Xbox LIVE gamertag or PlayStation online ID) attached to it.

 

Cheers,

Nils

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Message 2 of 4 (13,045 Views)

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Re: disconnect ea account from xbox live

Community Manager

@psleeman15 Hi,

 

As outlined in this article: http://help.ea.com/en/article/linking-your-origin-account-with-your-psn-id-and-gamertag/

 

If your console IDs are connected to different EA accounts or to an incorrect account, it is possible to have an EA Advisor transfer certain items for you. However, doing so can result in permanently losing data from your EA account, console account, or both. You can find more details on the risks of persona transfers here.

  • If you have multiple EA accounts with console IDs connected to them and you want the console IDs to be on the same EA account, an EA Advisor can move the console account for you*. You will need to verify ownership on all accounts involved.
    • Please note: moving a console ID will cause you to lose your game status and progress, items purchased and/or earned in your games, content that you have associated with one or both accounts, and access to certain online services for games. Your EA Advisor can tell you what you will lose based on your account information.
  • If you have multiple EA accounts with games or content on them but your console IDs are connected to just one of them, contact an EA Advisor. They can transfer your games and other content to the EA account that is connected to your console IDs.
    • Please note: Doing this may result in the loss of progress, saved data or stats from your games. This includes any content you have saved to the Origin Cloud, any multiplayer progression, and potentially offline save game progression.

*Note: EA Advisors cannot transfer your console ID to an EA Account that already has a console ID of the same type (Xbox LIVE gamertag or PlayStation online ID) attached to it.

 

Cheers,

Nils

Message 2 of 4 (13,046 Views)
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Re: disconnect ea account from xbox live

★★★ Newbie
@EA_Nils so i just unlinked my xbox will i lose every thing
Message 3 of 4 (10,091 Views)
0

Re: disconnect ea account from xbox live

Community Manager

Hey @doomguy737 I'm locking this thread as it is quite old.

 

The best thing to do is to speak with one of our chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat.

 

You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

 

Darko

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