January 2021
I played a game this morning that awarded me 50 gems as a prize after completing the game. It did not give me the gems after exiting the game
January 2021
Hey @lynne0419 try signing out of your account and then log back in to see if you see the gems appear.
If not, then for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further.
You can contact our live support at help.ea.com.
To speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to begin a chat or request a call back.
Darko