delete account

by Anonymous
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Original Post

delete account

Anonymous

I have talked to an "Adviser" twice to delete my EA account. Alas, here I am though. Both times they said it was deleted, both times it wasn't. EA says this is the only way to delete your account, however this doesn't seem to be fruitful. What can I do before escalating this issue?

 

 

Rakshit (10/8/2019, 9:31:52 AM): Please go through the aboove disclaimer.
(10/8/2019, 9:32:52 AM): Okay, done.
(10/8/2019, 9:33:12 AM): Please go ahead and delete it.
Rakshit (10/8/2019, 9:33:44 AM): Sure, i will now be deleting it.
Meanwhile may i know which category of games excite you the most ?
(10/8/2019, 9:33:59 AM): No thanks.
Rakshit (10/8/2019, 9:34:43 AM): Okay, it is done.
Rakshit (10/8/2019, 9:34:58 AM): Is there anything else that i can help you with ?
(10/8/2019, 9:35:01 AM): Will I get a confirmation Email?
Rakshit (10/8/2019, 9:35:30 AM): No. But yes i am confirming it is gone.
Rakshit (10/8/2019, 9:36:14 AM): Apart from the account deletion, If there is anything else I can help you with please let me know. I'll be happy to assist you ?
(10/8/2019, 9:37:30 AM): One second.
Rakshit (10/8/2019, 9:37:36 AM): Sure.
(10/8/2019, 9:38:02 AM): I just signed in to my account.
(10/8/2019, 9:38:13 AM): It's not gone.
(10/8/2019, 9:39:19 AM): Rakshit?
Rakshit (10/8/2019, 9:39:51 AM): Yes, i was looking into the account for you.
Rakshit (10/8/2019, 9:40:19 AM): And once the account is deleted, the player is not supposed to open it for sometime as the request for deletion takes sometime to proceed.
Rakshit (10/8/2019, 9:40:35 AM): That is why you were to log in as you logged in right after the request.
Rakshit (10/8/2019, 9:40:49 AM): But don't worry, you may log out and it will be deleted.
(10/8/2019, 9:41:05 AM): Okay thanks.
Rakshit (10/8/2019, 9:41:05 AM): For confirmation, you may try to log in after few days.
(10/8/2019, 9:41:18 AM): Okay.
Rakshit (10/8/2019, 9:41:21 AM): I am glad i provided you with desired solution.

 

 

 

 

Saurabh (10/11/2019, 9:58:58 AM): Thank you so much for the confirmation.
Saurabh (10/11/2019, 9:59:37 AM): Please allow me a moment to check some details on your account.
Saurabh (10/11/2019, 10:02:43 AM): Thanks for waiting! really appreciate your patience!
Saurabh (10/11/2019, 10:03:13 AM): Alright I've checked and now I am going to delete your account. Though from now on wards you will not be able to login to your account.
(10/11/2019, 10:03:34 AM): Okay do I need to wait or log out before you do it.
(10/11/2019, 10:03:45 AM): The last person said I need to wait some time before trying to log in.
Saurabh (10/11/2019, 10:04:30 AM): Please don't worry as I'm now deleting your account.
(10/11/2019, 10:05:03 AM): So that's a no?
Saurabh (10/11/2019, 10:05:39 AM): Yes please logout from your Origin.
Saurabh (10/11/2019, 10:05:53 AM): And check after sometime.
(10/11/2019, 10:06:23 AM): Oky
Saurabh (10/11/2019, 10:06:41 AM): I have successfully deleted your account.
(10/11/2019, 10:06:53 AM): Great, thankyou
Saurabh (10/11/2019, 10:06:59 AM): In order to summarize the issue you have contacted us regarding to your account deletion and we have deleted it for you. Apart from this, Is there anything else that I can help you with?

Message 1 of 2 (334 Views)

Re: delete account

Community Manager

@Anonymous 

 

Do you have a case number you can provide to us so we can verify the account deletion process is in progress? To avoid any confusion, this process can take time and will not be instant, so I can see where the confusion is of you immediately logging into your Gamertag/PSN ID only to find out it's not been completed yet.

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Message 2 of 2 (302 Views)