Help us improve Answers HQ! Take Survey No, Thanks

crysis 3 freezing windows 10

by Wrex218
Reply

Original Post

Highlighted
Accepted Solution

crysis 3 freezing windows 10

★★★★ Novice

Crysis 3 keeps freezing in Windows 10 home 64, AMD FX-8320 eight core processor, 32GB RAM Nvidia GeForce GTX 650Ti. It worked fine in Windows 7, 8, 8.1 and even the first installation of 10 but now it just freezes every few minutes closing down and sending me back to desktop.making it impossible to play. Anyone else experiencing this problem or have a possible solution?

Message 1 of 18 (3,623 Views)

Accepted Solution
Highlighted

Re: crysis 3 freezing windows 10

Community Manager

@Wrex218 Hi,

 

Thanks for the additional info. Can you try setting your post-processing graphic setting to low, as suggested by another user over in this thread: http://answers.ea.com/t5/Crysis-Games/DXGI-ERROR-DEVICE-REMOVED/m-p/4808232/highlight/true#M12114

 

Let us know how you get on afterwards.

 

Cheers,

Nils

View in thread

Message 8 of 18 (4,323 Views)

All Replies
Highlighted

Re: crysis 3 freezing windows 10

Community Manager

@Wrex218 Hi,

 

Can you post a DxDiag of your system? Instructions are available below:

 

Spoiler
1.  Press and hold the Windows key and the letter R on your keyboard
2.  You will see a Run box in the lower-left corner of your screen
3.  Type dxdiag in the text field
4.  Click OK
5.  If your computer has a 64-bit version of Windows, click the button Run 64-bit DXDIAG (see screenshot below)
6.  If your computer has a 32-bit version of Windows, that button will not be available


7.  Click the Save All Information button, found on the bottom of the DXDIAG report
8.  Save this text file to your Desktop if possible
9. Open the text file, select all the text inside (Ctrl + A) and copy it (Ctrl +C).
10. Go to http://hastebin.com/, paste the contents of your DXDiag inside (Ctrl+V) and click Save on the webpage (Ctrl+S).
11. Copy the link of the page in your post, along with a precise description of your issue.

Cheers,

Nils

Message 2 of 18 (3,605 Views)
Highlighted

Re: crysis 3 freezing windows 10

★★★★ Novice

I did as directed and the informatuion is now on the hastebin.com page but I'm not clear on what the next step is. I have the hastebin page open and will leave it open until directed to do otherwise. Thank you for your rapid response.

Message 3 of 18 (3,594 Views)
Highlighted

Re: crysis 3 freezing windows 10

★★★★★ Apprentice

You might want to reread points 10 and 11:

10. Go to http://hastebin.com/, paste the contents of your DXDiag inside (Ctrl+V) and click Save on the webpage (Ctrl+S).
11. Copy the link of the page in your post, along with a precise description of your issue.

 

You haven't saved it and you haven't posted the link here.

Message 4 of 18 (3,586 Views)
Highlighted

Re: crysis 3 freezing windows 10

[ Edited ]
Community Manager

@Wrex218 Hi,

 

Alternatively you can save the DxDiag file on your computer and then attach it to your next reply here. It will be just above the "submit" button.

upload_file.PNG

 

Cheers,

Nils

Message 5 of 18 (3,577 Views)
Highlighted

Re: crysis 3 freezing windows 10

★★★★ Novice

http://hastebin.com/ifucihedoc.tex

Ok now that should be better.

With regard to the problem. The game opens and starts just fine but shortly after it just freezes the screen and nothing works eventually I get windows popup that says the program has stopped working and will close.

After my first post I  went into Origin and selected Crysis 3 then right clicked on the game cover and selected repair game. It then proceeded to verify my cash. After it finished I open the game and it played for a couple of levels and then started freezing up again.

Message 6 of 18 (3,570 Views)
Highlighted

Re: crysis 3 freezing windows 10

★★★★ Novice

I just wanted to add that I went back and ran the game again and the error I got was the following;

.

CryEngine Error

DXGI_ERROR_DEVICE_REMOVED

Then windows asks if I want to close program. 

Message 7 of 18 (3,561 Views)
Highlighted

Re: crysis 3 freezing windows 10

Community Manager

@Wrex218 Hi,

 

Thanks for the additional info. Can you try setting your post-processing graphic setting to low, as suggested by another user over in this thread: http://answers.ea.com/t5/Crysis-Games/DXGI-ERROR-DEVICE-REMOVED/m-p/4808232/highlight/true#M12114

 

Let us know how you get on afterwards.

 

Cheers,

Nils

Message 8 of 18 (4,324 Views)
Highlighted

Re: crysis 3 freezing windows 10

★★★★ Novice

I will try that and get back to you, thanks.

Message 9 of 18 (3,538 Views)
Highlighted

Re: crysis 3 freezing windows 10

★★★★ Novice

Well so far that seems to have resolved the problem, thanks so very much for everyone's help.

Message 10 of 18 (3,531 Views)
Twitter Stream