conec

[HorlescuA]

It disconect s me after a game i play in ultimate team.The message is:"EA servers can t receive your request" and it disconects me from ultimate team.I lost 4 games because of this tofay because when i reconect it says that i disconectedm

[EA_Darko · Accepted solution]

It sounds like you may be having issues with your connection @HorlescuA. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It'll take you a couple of minutes to do them all but please do take the time and do them all.

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

Darko

[EA_Darko · Accepted solution]

It sounds like you may be having issues with your connection @HorlescuA. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It'll take you a couple of minutes to do them all but please do take the time and do them all.

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

Darko

[HorlescuA]

@EA_Darko I did all of this things. Still this happens, i am done with this Game, worst fifa ever, and i am not the only one. No good players in packs to make profit, i am just Tired

[EA_Darko]

Hey @HorlescuA can you share your UO Trace so that I can take a look at your connection?

Darko 

[HorlescuA]

@EA_Darko My what?

[EA_Darko]

Your UO Trace @HorlescuA. It shows how your data is being routed and you would have seen the steps to run one when going through the connection troubleshooting steps.

Darko

[HorlescuA]

This one?

[EA_Darko]

Hey @HorlescuA you need to send 100 packets in order to get an overview of your connection.

Would you mind rerunning the UO Trace?

Darko

[HorlescuA]

Here

[EA_Darko]

Hey @HorlescuA I'm seeing clear connection issues there.

You have a very high ping time on a number of hops and a Ping best/worst of 100ms+ on a number of hops which is cause for concern. If you have already gone through the connection troubleshooting steps then I would recommend speaking with your ISP and showing them the result of your UO Trace.

Darko