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charged but no origin access

by Nanobiteu
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charged but no origin access

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★★★★ Novice

I was charged for origin access but surprise surprise I have no origin access. Not much to it, I was charged and it reflect on my order history but in app and stuff it says I have nothing except some old games I purchased.

Message 1 of 2 (142 Views)

Accepted Solution

Re: charged but no origin access

Community Manager

Hey @Nanobiteu sorry to hear that you are having issues, it can take up to 72 hours for an order to go through. Are you able to play the games now or still seeing the same error message?

 

If you are still seeing the error can you try clearing the Origin cache to ensure that any rogue out of date files are removed.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Let me know how you get on.

Darko

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Message 2 of 2 (100 Views)

All Replies

Re: charged but no origin access

Community Manager

Hey @Nanobiteu sorry to hear that you are having issues, it can take up to 72 hours for an order to go through. Are you able to play the games now or still seeing the same error message?

 

If you are still seeing the error can you try clearing the Origin cache to ensure that any rogue out of date files are removed.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Let me know how you get on.

Darko

Message 2 of 2 (101 Views)

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