changed passwords still getting security code

by NinjaBenny07
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changed passwords still getting security code

★★ Novice

Hi!

 

I woke up this morning to an email from EA about a security code, which to me means someone logged in on my account so i changed my password to a strong auto generated password. 

 

Then a couple of hours later I get another email with a security code in it. How is that even possible. My pc has no viruses on it at all and is all clean so I don't understand how someone can be requesting another code a mere 2 hours after i changed my password.....

 

Any help on where to go would be useful.

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Re: changed passwords still getting security code

Community Manager

@NinjaBenny07 

 

You appear to be using Login Verification (two factor authentication) and that seems to be protecting your account.

 

Check the following link for more info regarding account security:

 

https://help.ea.com/en-us/help/account/how-to-maintain-account-security/

 

Thanks.

barry.png

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Message 2 of 2 (214 Views)

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Re: changed passwords still getting security code

Community Manager

@NinjaBenny07 

 

You appear to be using Login Verification (two factor authentication) and that seems to be protecting your account.

 

Check the following link for more info regarding account security:

 

https://help.ea.com/en-us/help/account/how-to-maintain-account-security/

 

Thanks.

barry.png
Message 2 of 2 (215 Views)