cant find games

[may2928]

hello, i bought couple off the sims 3 last year. just longed in and cant find them what has 
happened???

[Gorath_the_Elder · Accepted solution]

At one time, Sims Game Expansions were mis-identified in the games libraries.  That has been corrected now.   If you cannot find a BASE game, then you do have an account problem.  Origin games are locked to one particular player account, not to any duplicates.  If you cannot determine what the correct account is, you have to seek help on the Help Center.

http://answers.ea.com/t5/Answer-HQ/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/m-p/2161...

[Gorath_the_Elder · Accepted solution]

At one time, Sims Game Expansions were mis-identified in the games libraries.  That has been corrected now.   If you cannot find a BASE game, then you do have an account problem.  Origin games are locked to one particular player account, not to any duplicates.  If you cannot determine what the correct account is, you have to seek help on the Help Center.

http://answers.ea.com/t5/Answer-HQ/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/m-p/2161...

[Gorath_the_Elder]

@may2928 

Since you referred to expansions incorrectly, you are still under the misapprehension that an expansion is more than just an add-on.  You've already received a reply reminding you that this inequitable ranking of expansions has been over with for more than three months now. 

[EA_Nils]

@may2928 Hi,

As Gorath pointed out, we recently changed how some expansions show up in the Origin Client. You can now find them in a different place, just right-click the respective game tile under "My Games" and choose "View Game Details".

Check out this thread here for a detailed visual guide: http://answers.ea.com/t5/Origin/Missing-expansions-Be-sure-to-check-here/td-p/4438200

Let us know if you still have any questions afterwards.

Cheers,

Nils