app authenticator

by BuleSparrow
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Original Post

Accepted Solution

app authenticator

★★★★★ Newbie

i use app authenticator but my phone backup 

 

delete app and backup code 

 

i have app authenticator initialization 

 

please help me

Message 1 of 6 (5,825 Views)

Accepted Solution

Re: app authenticator

EA Staff

Please contact an Advisor and after verifying your account ownership they should be able to remove or change the verification method:

1. Click on the following link: http://help.ea.com/
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contac Us' at the bottom right on the new page
5. Select your platform and then 'Next' again
6. Select topic from the drop down and type in a short description of your issue.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

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Message 2 of 6 (6,021 Views)

All Replies

Re: app authenticator

EA Staff

Please contact an Advisor and after verifying your account ownership they should be able to remove or change the verification method:

1. Click on the following link: http://help.ea.com/
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contac Us' at the bottom right on the new page
5. Select your platform and then 'Next' again
6. Select topic from the drop down and type in a short description of your issue.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Message 2 of 6 (6,022 Views)

Re: app authenticator

★ Novice

I restored my phone and i cannot recover the EA account into my google app authenticator, now I cannot manage my EA account because it asks for a generated code that I cannot provide with the app, how can I rescan barcodes from origin? or remove authenticator without enter a code, I dont have the back up codes and when I click ´view backup codes asks for a generated code from the app.

 

thank you please ant help?

Message 3 of 6 (5,142 Views)

Re: app authenticator

★★★ Newbie

where is the app, cause i looked all over the apple app store and the google store

 

Message 4 of 6 (4,937 Views)

Re: app authenticator

★★★★★ Newbie

 i need creat  because  maneger  just  puts text and dont do enything

 

Message 5 of 6 (2,871 Views)

Re: app authenticator

★★★★★ Newbie

give me a * and ill help you

 

Message 6 of 6 (1,779 Views)
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