already activated the game but asked me to activate again sims4

[racheypooh214]

i already had the game installed and i played it a few times and now i go to play and when i log into my origin it says that i have to activate the game , i put in the code to activate it and it says its already been used,now i cant play and idk what to do

[EA_Kristi · Accepted solution]

@sockeroo No Sims 4 Linked to your accounts from what I can see.

@racheypooh214 Please contact an Advisor via live chat or phone for assistance with this issue:

1. Click on the following link: http://help.ea.com/en/contact-us/
2. Make sure you are logged in (top right corner)
3. Type in the name of the affected game
4. Select 'Next' at the bottom right
5. Select your platform and then 'Next' again
6. Select topic from the drop down and type in a short description of your issue.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

[EA_Kristi]

Are you sure you are logging in with the correct account as I don't see Sims 4 being linked to this one?

[sockeroo]

Do you see my account linked to The Sims 4? 

[racheypooh214]

yes it is the same account that i always use , 

[racheypooh214]

what do you mean?

[EA_Kristi · Accepted solution]

@sockeroo No Sims 4 Linked to your accounts from what I can see.

@racheypooh214 Please contact an Advisor via live chat or phone for assistance with this issue:

1. Click on the following link: http://help.ea.com/en/contact-us/
2. Make sure you are logged in (top right corner)
3. Type in the name of the affected game
4. Select 'Next' at the bottom right
5. Select your platform and then 'Next' again
6. Select topic from the drop down and type in a short description of your issue.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

[lisaahpants]

Hi! So did you manage to resolve the matter? How was the matter resolved for you? I have the same problem and I'm having trouble contacting EA so can you help a friend out and let me know the solution? Thanks

[kjoker16]

I had the same problem but for me i just activated the game under a different email adress

[lilyissims]

I need I to 😥

[sillyaprilcute]

I had this same problem and I tried to do some research once before. I thought no one else had this problem so I gave up. This was about a year ago and I have been missing the Sims 4. What did you have to do to fix it? It doesn't even show up as a game in my origin games anymore.