account is missing all the games and stats/memeber start date

by bowy2409
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account is missing all the games and stats/memeber start date

★★★ Newbie

it has been a year or so since i used origin i tryed logging on nothing requested account info nothing no emails at all to reset anything i check my email earlyer in the year for my last game 

RECEIPT

Order Number: 12676806619
Order Date: October 13, 2012
"this was a receipt for badcompany2"

its the last game i picked up for my account now my account says it was made today which is bs

i had 

bf1942
bf3
bf4
badcompany2
Simcity 2000
deadspace
and the 17 games of CandC collection

would like answers and it looked into

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Re: account is missing all the games and stats/memeber start date

Community Manager

@bowy2409 Hi,

Are you sure that you are using the same account that you had used initially to register the game? I would suggest trying any other email addresses you might have to see whether the game is registered on that account.
If you are unable to figure out which account it might be, you will need to contact an EA Game Advisor: https://help.ea.com/en/contact-us/new
You can find details on how to do so here: http://help.ea.com/en/article/contact-ea-help/

Log in with your EA Account and choose "Origin" as Product, your Platform, "Manage my account" as Topic, select "Find missing game" and describe your issue to see all available contact options.
If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.

Thank you,
Nils

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Message 2 of 2 (158 Views)

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Re: account is missing all the games and stats/memeber start date

Community Manager

@bowy2409 Hi,

Are you sure that you are using the same account that you had used initially to register the game? I would suggest trying any other email addresses you might have to see whether the game is registered on that account.
If you are unable to figure out which account it might be, you will need to contact an EA Game Advisor: https://help.ea.com/en/contact-us/new
You can find details on how to do so here: http://help.ea.com/en/article/contact-ea-help/

Log in with your EA Account and choose "Origin" as Product, your Platform, "Manage my account" as Topic, select "Find missing game" and describe your issue to see all available contact options.
If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.

Thank you,
Nils

Message 2 of 2 (159 Views)