Re: account hacked

by EA_Kristi
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Original Post

account hacked

★★★ Newbie

Hi,

 

A russian guy obtained the logs of my account and changed the secret question into a russian one which i can't read nor answer.

 

How should I proceed ?

 

Best regards,

 

 

Message 1 of 2 (90 Views)

Re: account hacked

EA Staff

Please contact an Advisor via live chat or phone for assistance with this issue:

1. Click on the following link: http://help.ea.com/
2. Make sure you are logged in (top right corner) and select 'Help with Game' - if you cannot log in with your own account, please create a new account
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Next' at the bottom right
5. Select your platform and then 'Next' again
6. Select topic from the drop down and type in a short description of your issue.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Message 2 of 2 (85 Views)