account got hacked

[Rrichy1999]

I tried logging into my origins account and found out I was banned on Apex legends. I found this to be weird cus I didn't even have the game installed so I tried contacting support. I left 3 cases and got no response and I think its been 3 months. I came to the conclusion that I had to have gotten hacked but I cant get ahold of anyone from EA to help me try fixing this. I want to give up on this account and start a new one but I have had this account since 2016 and have a ton of games on it. 

[ItsLwrence · Accepted solution]

Hello @Rrichy1999 You will need to speak to our Terms of Service team in relation to any ban
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

[ItsLwrence · Accepted solution]

Hello @Rrichy1999 You will need to speak to our Terms of Service team in relation to any ban
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.