access to my cases at help.ea.com

by jabu69
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access to my cases at help.ea.com

★★ Apprentice

Hi there,

i don't know if its a bug or a feature of ea, or if I am just too stupid:

At times it is neccessary to open a case at help.ea.com So, i can see my cases, and i can see the status. But i can't get into it, means i cannot see the content, or have just rudimental information.

This is very uncomfortable, because i always have to copy what i am posting, handle emails from ea, and so on.

So, can anyone tell me who ist dump, ea or me?

Cheers

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Re: access to my cases at help.ea.com

Community Manager

Hey @jabu69 are you hoping to re-open a case or just view the case info. I believe that once a case has been closed that it is no longer possible to read through it.


Darko

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Message 2 of 2 (483 Views)

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Re: access to my cases at help.ea.com

Community Manager

Hey @jabu69 are you hoping to re-open a case or just view the case info. I believe that once a case has been closed that it is no longer possible to read through it.


Darko

Darko.png
Message 2 of 2 (484 Views)