Xbox Gamertag - Someone Elses EA Account
by whcolemanOriginal Post
Hi @whcoleman,
Without having access to the email or being able to verify your ownership of the EA account, the support teams hands are tied here so the only thing I can advise you to do is to follow the email trail.
Can you check out the email and see if you remember any of your old friends with one like that? I also know you're positive you've never owned a hotmail and so this bit might sound a little redundant but have you tried to log into that email? More often than not, the email tends to be an old one from back in the day. It's worth trying as if it's definitely not your email, your old login details/password wouldn't work, but if your older login info/password does work then you've access to the email and can pick-up where you left off with the EA Help Support team.
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Hi @whcoleman,
You're right, a gamertag can only be linked to an EA account by playing an EA game online/logging into an EA game from that gamertag. We have this EA Help article, if you'd like to read more on that: "Linking your console accounts to your EA accounts.".
I know it's not what you were hoping to hear but before the support team can make any changes to the EA account linked with a console, you'd need to be able to verify you own the EA account. At the moment you're running into problems there so it's blocking them from being able to help you out.
The only other thing I can think of that might work for you would be to try logging into Origin with that email - the password for Origin might be different than the email account password or Microsoft's. If you can remember the password and login, you will be able to navigate to you Profile page and update your EA Account information like your email from there. When you're updating your email in Origin, I'd suggest performing these steps to update/reset the security information too:
- Clear your browser cache: This deletes saved web info that can include old passwords.
- Reset your EA Account password: Choose a strong, unique password that uses a combination of letters, numbers, and special characters.
- Reset the password for the email address you use on your EA Account.
- Turn on Login Verification as an extra security step: This will send you a code to confirm your identity when a new device tries to log in to your EA account.
We have another EA Help article here that offers some tips on managing your account security and safety that would be good to know when making those changes "How to help manage your account security and safety".
____________________________________________________________
＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
