Re: Wrong Region?

by EA_Kristi
Reply

Original Post

Wrong Region?

★★★ Newbie

I live in the North Western U.S and for what ever reason the origin program belives that I live somwhere else? It said my Sims 4 release date was the 5th and all of the prices are in Euros. When setting up my account I stated that I live in the US. I just don't know where to bring this problem.

Message 1 of 4 (153 Views)

Re: Wrong Region?

EA Staff

Are you using any VPN or proxies?

Message 2 of 4 (138 Views)

Re: Wrong Region?

★★★ Newbie

No

Message 3 of 4 (133 Views)

Re: Wrong Region?

EA Staff

@Waterbooper Please contact an Advisor via live chat or phone for assistance with this issue:

1. Click on the following link: http://help.ea.com/en/contact-us/
2. Make sure you are logged in (top right corner)
3. Type in the name of the affected game
4. Select 'Next' at the bottom right
5. Select your platform and then 'Next' again
6. Select topic from the drop down and type in a short description of your issue.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Message 4 of 4 (124 Views)