Wont let me buy any games

[sartaylor]

for the last few days i have been trying to buy games off orgin but i keep getting this message 

We're unable to process your payment right now. Use a different payment method or try again later. [ref. #10048] More Info

I have tried every card i have and i still get the message, i have even waited a few hours, days, and still same error code. Is anyone else having this problem?

[Straatford87 · Accepted solution]

@Ginga_Ninja46

If you are experiencing issues with your order then you can find further information to troubleshoot this in the following articles:

• https://help.ea.com/en/article/troubleshooting-payment-issues/
• https://help.ea.com/en/article/origin-payment-errors/

[spitfiresiemion]

That's what I know about Error 10048:

You have to save your billing information to your Origin account before you purchase any new products. After you do this log out of Origin and log back in - it should do the trick.
In case if you don't know how to save billing information: Open Origin, choose Origin tab and choose Account Privacy from the list. After that press Payment and Shipping and add your billing information.

If the method I wrote here fails you will have to contact EA Support. Here is how you do it:

1 Click on the following link https://help.ea.com/en/origin
2 Choose Billing/Purchasing from the issue list
3 Go to Contact us button at the bottom of the page
4 Select the platform you play on
5 Describe your issue in Please tell us a bit more about your issue
6 Select a contact option. Note that you may get different contact options depending on your country.

[gratzner_swe]

Oh don't worry, this have been going on for about 3 weeks now.

They can't verify creditcards, you can't purchase anything. And even if you get in contact with support/helpdesk they can't do anything either but escalate your issue to experts, but can't give you an update on the issue even after waiting for days and more days.

[Ginga_Ninja46]

The same has happend to me i cant but bf4 and it is giving me the 10049 error and i have tried to but the 5 times and i really want bf4

[Straatford87 · Accepted solution]

@Ginga_Ninja46

If you are experiencing issues with your order then you can find further information to troubleshoot this in the following articles:

• https://help.ea.com/en/article/troubleshooting-payment-issues/
• https://help.ea.com/en/article/origin-payment-errors/

[IrisZhaoFTW]

maybe buy a gamecard then buy it with ur ea wallet code

[SiliconAI]

Not sure if people are still having this problem, but if the methods posted are ineffective in solving the problem, check to see if you are on a Virtual Private Network. I discovered today that both the Origin application and the website will NOT allow a transaction to be made if your VPN is active. This is especially true if you need to verify your credit/debit card. I think it has something to do with the security protocols that EA have in place. I tried to pass this info along to the foreign gentleman on the help line but I don't think he understood what I was saying. Hopefully this method will work for anyone still experiencing this problem.

[gamegirl00001]

why is this set as solved..

[CMeki]

@gamegirl00001

Because maybe the person who made the post got it solved by those links?

[AnnaRG09]

It still doesn't work :0