Re: Will I still be responded to?

by EA_Lanna
Reply

Original Post

Will I still be responded to?

★★★ Newbie

So I had a problem with my account being suspended, due to the fact that the payment that ea failed to complete due to them not accepting the payment I sent them.

 

Will I still be responded to and/or accommodated?

 

TY for help

Message 1 of 2 (186 Views)

Re: Will I still be responded to?

Community Manager

Hi @Broomlyn, I'm afraid we're unable to look into these cases on the forum. You would need to reach out to our ToS team to investigate this for you. We've a help article that can walk you through what information is needed and how to contact them: "Investigate your banned or suspended account".

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Message 2 of 2 (163 Views)