Why won't my sims 4 game load?

[Cheshire088]

The Sims 4 just downloaded the newest update and it won't load past the "Sims 4" screen in game. After it gets to the part where the letters bounce on the screen it just shuts off. Help!

[EA_Ataashi]

Hi @Cheshire088

Do you use any mods in your game? If yes, please make sure that they're all compatible with the current version of the game.

You can also try to use repair option in Origin to see if it will help.

Thanks!

/Ataashi