Why i got banned but not use hacking tool ?

[ValiAthena]

I Got Banned in APEX LEGENDS but i'm not using HACKING TOOL why ? please unbanned my account.

[EA_Darko · Accepted solution]

Hey @ValiAthena if you have a ban or sanction on your account then you will need to speak to our Terms of Service team.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact usat the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

[EA_Darko · Accepted solution]

Hey @ValiAthena if you have a ban or sanction on your account then you will need to speak to our Terms of Service team.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact usat the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

[ValiAthena]

Hello @EA_Darko done, my case is #53665394

[EA_Darko]

Hey @ValiAthena we do not discuss TOS cases on AHQ. You will need to wait to hear back from the team.

Darko

[BannedAccountKDL]

@EA_Darko I contact ToS team he said iam cheating and I got perm ban,but actualy iam not cheating I playing apex from February

[EA_Darko]

Hey @BannedAccountKDL we are not able to discuss TOS sanctions with you. 

For any questions you have, please direct them to our TOS team.

Darko