Why am I having trouble purchasing a game via credit card?

[mullenla22]

Hi, I have tried purchasing a game via credit card but  it seems to not accept my credit card. I know it is NOT about my card being bad so what is the deal?

[EA_David · Accepted solution]

@mullenla22 Hey, AHQ is a public forum, unfortunately we can't discuss any particular account issues. In some cases waiting will help, in case there's a temporary issue, hopefully the issue will automatically resolve.

If you want to have this looked at more directly, you can reach out to support, they can take a closer look.

http://help.ea.com/en/article/contact-ea-help/

If you're not in the US, be sure to click the flag icon in the top left of the page to change the region.
Thanks.

[EA_David · Accepted solution]

@mullenla22 Hey, AHQ is a public forum, unfortunately we can't discuss any particular account issues. In some cases waiting will help, in case there's a temporary issue, hopefully the issue will automatically resolve.

If you want to have this looked at more directly, you can reach out to support, they can take a closer look.

http://help.ea.com/en/article/contact-ea-help/

If you're not in the US, be sure to click the flag icon in the top left of the page to change the region.
Thanks.