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Why am I having trouble purchasing a game via credit card?

by mullenla22
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Why am I having trouble purchasing a game via credit card?

★ Newbie

Hi, I have tried purchasing a game via credit card but  it seems to not accept my credit card. I know it is NOT about my card being bad so what is the deal?

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Re: Why am I having trouble purchasing a game via credit card?

Community Manager

@mullenla22 Hey, AHQ is a public forum, unfortunately we can't discuss any particular account issues. In some cases waiting will help, in case there's a temporary issue, hopefully the issue will automatically resolve.

If you want to have this looked at more directly, you can reach out to support, they can take a closer look.

 

http://help.ea.com/en/article/contact-ea-help/

 

If you're not in the US, be sure to click the flag icon in the top left of the page to change the region.
Thanks.

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Re: Why am I having trouble purchasing a game via credit card?

Community Manager

@mullenla22 Hey, AHQ is a public forum, unfortunately we can't discuss any particular account issues. In some cases waiting will help, in case there's a temporary issue, hopefully the issue will automatically resolve.

If you want to have this looked at more directly, you can reach out to support, they can take a closer look.

 

http://help.ea.com/en/article/contact-ea-help/

 

If you're not in the US, be sure to click the flag icon in the top left of the page to change the region.
Thanks.

Stay and Play.png
Message 2 of 2 (67 Views)
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