Whoops the installer encountered an error

[drakman455]

------------------
Time of this report: 10/12/2016, 11:18:05
Machine name: UZIVATEL-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.151019-1254)
Language: Slovak (Regional Setting: Slovak)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: GA-78LMT-USB3 6.0
BIOS: Award Modular BIOS v6.00PG
Processor: AMD FX(tm)-4300 Quad-Core Processor (4 CPUs), ~3.8GHz
Memory: 12288MB RAM
Available OS Memory: 12270MB RAM
Page File: 2000MB used, 22536MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
DxDiag Previously: Crashed in DirectShow (stage 1). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name:
Manufacturer:
Chip type:
DAC type:
Device Key: Enum\
Display Memory: n/a
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1680 x 1050 (32 bit) (1Hz)
Driver Name:
Driver File Version: ()
Driver Version:
DDI Version: unknown
Driver Model: neznáme
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B70EE0-4340-11CF-B123-B03DAEC2CB35}
Vendor ID: 0x0000
Device ID: 0x0000
SubSys ID: 0x00000000
Revision ID: 0x0000
Driver Strong Name: Unknown
Rank Of Driver: Unknown
Video Accel:
Deinterlace Caps: n/a
D3D9 Overlay: n/a
DXVA-HD: n/a
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A182&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7266 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/10/2014 14:27:34, 3996888 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A182&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7266 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/10/2014 14:27:34, 3996888 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7266 (English)
Driver Attributes: Final Retail
Date and Size: 6/10/2014 14:27:34, 3996888 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04D9, 0x1702
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04D9, 0x1702
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1002, 0x4398
| Matching Device ID: usb\root_hub
| Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x04D9, 0x1702
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC247
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 528.5 GB
Total Space: 953.8 GB
File System: NTFS
Model: WDC WD10 EZEX-08M2NA0 SATA Disk Device

Drive: D:
Model: TSSTcorp CDDVDW SH-224FB SATA CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (Slovak), , 0 bytes

--------------
System Devices
--------------
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_9603&SUBSYS_96001022&REV_00\3&2B8E0B4B&0&10
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AAC0&SUBSYS_AAC01458&REV_00\4&1CC99B2A&0&0110
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_50041458&REV_00\3&2B8E0B4B&0&90
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_9600&SUBSYS_96001022&REV_00\3&2B8E0B4B&0&00
Driver: n/a

Name: Video Controller (VGA Compatible)
Device ID: PCI\VEN_1002&DEV_665F&SUBSYS_22B91458&REV_81\4&1CC99B2A&0&0010
Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_50041458&REV_00\3&2B8E0B4B&0&9A
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1605&SUBSYS_00000000&REV_00\3&2B8E0B4B&0&C5
Driver: n/a

Name: PCI standard ISA bridge
Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_439D1002&REV_00\3&2B8E0B4B&0&A3
Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_50041458&REV_00\3&2B8E0B4B&0&92
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1604&SUBSYS_00000000&REV_00\3&2B8E0B4B&0&C4
Driver: n/a

Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_1002&DEV_439C&SUBSYS_50021458&REV_00\3&2B8E0B4B&0&A1
Driver: n/a

Name: AMD SATA Controller
Device ID: PCI\VEN_1002&DEV_4391&SUBSYS_B0021458&REV_00\3&2B8E0B4B&0&88
Driver: n/a

Name: VIA USB eXtensible Host Controller
Device ID: PCI\VEN_1106&DEV_3483&SUBSYS_50071458&REV_01\4&324195DD&0&0020
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1603&SUBSYS_00000000&REV_00\3&2B8E0B4B&0&C3
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4399&SUBSYS_50041458&REV_00\3&2B8E0B4B&0&A5
Driver: n/a

Name: ATI I/O Communications Processor SMBus Controller
Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_43851458&REV_3C\3&2B8E0B4B&0&A0
Driver: n/a

Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_E0001458&REV_0C\4&1F909778&0&0030
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1602&SUBSYS_00000000&REV_00\3&2B8E0B4B&0&C2
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_50041458&REV_00\3&2B8E0B4B&0&99
Driver: n/a

Name: ATI I/O Communications Processor PCI Bus Controller
Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_00\3&2B8E0B4B&0&A4
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_9606&SUBSYS_96001022&REV_00\3&2B8E0B4B&0&30
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1601&SUBSYS_00000000&REV_00\3&2B8E0B4B&0&C1
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_50041458&REV_00\3&2B8E0B4B&0&91
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_A1821458&REV_00\3&2B8E0B4B&0&A2
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_9604&SUBSYS_96001022&REV_00\3&2B8E0B4B&0&20
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1600&SUBSYS_00000000&REV_00\3&2B8E0B4B&0&C0
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_50041458&REV_00\3&2B8E0B4B&0&98
Driver: n/a

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

[drakman455]

here zou have

[DarkAmaranth1966]

You have uninstalled your graphics driver. Origin cannot install when you do not have the required drivers for your graphics card. There is nothing in your DXDIAG report to indicate which graphics card you have. If you do not know, you will need to contact the manufacturer of your computer and find out. Once you know what card you have, you will need to obtail the most up to date drivers for that card.

Origin should install once you correct that.

Currently your DXDIAG shows No graphics card at all.

---------------
Display Devices
---------------
          Card name: 
       Manufacturer: 
          Chip type: 
           DAC type: 
         Device Key: Enum\
     Display Memory: n/a
   Dedicated Memory: n/a
      Shared Memory: n/a
       Current Mode: 1680 x 1050 (32 bit) (1Hz)
        Driver Name: 
Driver File Version:  ()
     Driver Version: 
        DDI Version: unknown
       Driver Model: nezn�me
  Driver Attributes: Final Retail
   Driver Date/Size: , 0 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a

[explosiveslime]

Hi Tom

Thanks for the Solution, managed to fix it in Clean Boot

The other guys one with the "lack of brain power" didn't work so it shows him!

[Straatford87]

@explosiveslime

Glad to hear that it is working for you

[DELTA-USSOCOM]

"Clean Boot" is for kids...let me explain why.  This thread is about the "Origin Client" not working properly... it's NOT about the game not starting up when you press PLAY! You can't even get to the PLAY button at this point to even think about the "Video Card" not functioning properly.

So for .EXE and Client installation issues, you always have to test things in "Safe Mode With Networking" first... You could have saved yourself a lot of time. Clean boot will absolutely screw up your startup process, as you disable things you have no clue about... and frankly if you go to clean boot as a solution, then you have no clue what you have on your computer in the first place that's causing the issue...

So you disable a whole bunch of stuff to make the game work, then your entire computer does not function properly...

But for those who are having multiple issues and require a little bit more advanced approach, the solution I gave will work 100%.. as it PINPOINTS the precise areas that cause issues with gaming ONLY, without killing the entire startup process.

Hope that helps the future "Clean Boot" junkies.

[Straatford87]

@DELTA-USSOCOM

A clean boot is a fast and effective method of testing for conflicting programs on a players system. We use this method because we are unable to test individual programs that might be installed on a players system - in some cases, a player could even be unaware that they even have a program installed and that it is causing a conflict.

I understand that if you are more tech-savvy than the average player that you will fault this method. However, the steps that you've detailed in your previous post, while effective, might be difficult for some players to understand. I hope that helps you understand why we use the clean boot method.

[GreatGirl2]

I dont understand anything! i uninstalled it then reinstalled it and that didnt work! I really need help!

[SqltySiena_]

I get onto my origin and it either says 'Origin encountered an issue loading this page. Please try reloading it – if that doesn’t work, restart the client or try again later.' or 'Whoops - the installer encountered an error

Please quit and restart the installation. You'll be up and running in no time'. I do both of these things but nothing seems to work! Please help.

[smfaheem95]

Run as administrator. It worked for me