Where is my content?

[br0meth3us]

I recently purchased Madden 21 points and bought a MUT heroes sidekick pack. Although my points were charged, I never received my pack. 

I followed the troubleshooting steps and waited more than 24 hours and still have not received anything. 

Then I check my order history and unfortunately found nothing. I've been playing Madden since 2001 and Ive been loyal to EA products. I am hopeful that the issue can be resolved. Thank you.

[CarbonCarl]

Hi @br0meth3us 

If you made a purchase then It should at least be in your order history.

You're best to contact an EA adviser so they can look into this for you as we can't do anything on here regarding your account I'm afraid.

You can contact an EA adviser here: https://help.ea.com/en/contact-us/

[EA_Darko]

Hey @br0meth3us for issues with missing items such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

It's best to have your proof of purchase ready to go: https://help.ea.com/en-us/help/account/how-to-provide-proof-of-purchase/

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Missing items

Finally, you can choose to begin a chat or request a call back.

Darko