Help us improve Answers HQ! Take Survey No, Thanks

Re: We're sorry, but your EA account or your Xbox Live account is not eligible.

by Megurrr
Reply

Original Post

Highlighted
Accepted Solution

We're sorry, but your EA account or your Xbox Live account is not eligible.

★★★ Newbie

Hello, I'm trying to play an EA game on my Xbox, but every time I try, it says the account is "invalid."

 

After this, I go on my computer to go on my profile and try to sign in with my Xbox account and all it says is, "We're sorry, but your EA account or your Xbox Live account is not eligible."

 

I know I changed my Xbox/Microsoft account password recently, but I'm not sure.

 

Thank you.

Message 1 of 18 (8,044 Views)

Accepted Solution
Highlighted

Re: We're sorry, but your EA account or your Xbox Live account is not eligible.

★★★★ Novice

So after spending like 8 hours straight on this EA disaster, I discovered that apparently many years ago I had created an ea account under a diff email. Somehow my primary account relinked to that one and booted me from the one I created for apex..just had to sign into OLD account and it showed me connected to that one...anyways, BACK IN ACTION

View in thread

Message 12 of 18 (9,241 Views)

All Replies
Highlighted

Re: We're sorry, but your EA account or your Xbox Live account is not eligible.

★★ Novice

Yup. No reasoning or anything just straight cant play out of the blue. 

Message 2 of 18 (8,032 Views)
Highlighted

Re: We're sorry, but your EA account or your Xbox Live account is not eligible.

★★★ Novice

You got banned by EA. Really nothing you can do about that they will ignore all your messages. You can create a new EA account and throw money in it or just never play any of the EA games agin. 

Message 3 of 18 (7,972 Views)
Highlighted

Re: We're sorry, but your EA account or your Xbox Live account is not eligible.

Community Manager

@Frank4453 @Megurrr 

 

Check that your email address is correct using this info: 

 

https://help.ea.com/en-us/help/account/find-your-ea-account-email-address-using-your-game/

 

If you need to change your email or reset your password (you should try resetting your password), check this link: 

 

https://help.ea.com/en-us/help/account/if-you-forgot-your-ea-account-id-or-password

 

If you no longer have access to your email address, we can try to recover your account.

 

Fill out our webform, and we’ll get back to you as soon as we can with more information.

 

Webform: https://help.ea.com/account-recovery/web-form

 

Related Help article: https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account/

 

Thanks.

Stay and Play.png
Message 4 of 18 (7,929 Views)
Highlighted

Re: We're sorry, but your EA account or your Xbox Live account is not eligible.

★★★ Newbie

But it's not a problem with my EA Account email or password, I try to sign in using my Xbox account and it says the account is ineligible.

Message 5 of 18 (7,863 Views)
Highlighted

Re: We're sorry, but your EA account or your Xbox Live account is not eligible.

★★ Newbie

Same here. I've tried contacting them multiple times and all they keep telling me is to reset my password and that hasn't helped me at all

Message 6 of 18 (7,819 Views)
Highlighted

Re: We're sorry, but your EA account or your Xbox Live account is not eligible.

★★ Novice

And a ban doesn’t make sense because i don’t know about you guys but all i do is play madden, maybe a little battlefield. Don’t buy coins, none of that.

Message 7 of 18 (7,758 Views)
Highlighted

Re: We're sorry, but your EA account or your Xbox Live account is not eligible.

★★★★ Novice

I’m going through the exact same prob right now with APEX. Played yesterday and then went to play again a few hours later and account is invalid 

Message 8 of 18 (7,617 Views)
Highlighted

Re: We're sorry, but your EA account or your Xbox Live account is not eligible.

★★★ Novice

Same, I’ve been playing Ufc 3 since 2018, I’ve had multiple ea games over the years on xboxes, and I have an origin account on pc. Now, all of the sudden my account has been invalid the past few days. EA sucks so much and honestly I don’t expect any help from these goons, it seems like many people have experienced issues like this with no real help or patches by the company to fix them. But again, I suppose there is a reason why consumers rate them so poorly.

Message 9 of 18 (7,616 Views)
Highlighted

Re: We're sorry, but your EA account or your Xbox Live account is not eligible.

★★ Novice

I like how their current slogan is “Stay Home, Play Together” bit they won’t let me play their games smh 😂

Message 10 of 18 (7,560 Views)
Twitter Stream