Re: Verify email help

by EA_Darko
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Original Post

Verify email help

★★★ Newbie

Hi

 

When I try to verify a new email address via the link sent to my email it says an error occurred and to login or come to this forum.

 

Ive changed my email as I am having problems accessing simpsons tapped out so currently cant access any of my in game progress etc. 

 

Thank you

Message 1 of 3 (135 Views)

Re: Verify email help

Hey @z1steg

 

Sorry to hear you're experiencing this issue.

 

Can you try clearing everything in your Web Browser, and clicking the link again?

 

If you're still experiencing issues, you can reach out to Support, and they'd be more than happy to sort this out for you.

 

https://help.ea.com/en/contact-us/

 

Thanks Standard smile

 

- iluminate

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Message 2 of 3 (119 Views)

Re: Verify email help

Community Manager

Hey @z1steg by any chance is the new email from a more niche email provider rather than one of the more mainstream ones?

 

Darko

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