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Re: Update

by mhkrog
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Original Post

Update

★★★★ Novice

I updated my origin account/app & now Sims 4 will not respond even after restarting computer multiple times.

Message 1 of 7 (153 Views)

Re: Update

Community Manager

If you right-click the game panel in Origin then choose the repair option that's available, does that help?

If the issue persists, is there any error message, or how does it fail?

Message 2 of 7 (124 Views)

Re: Update

★★★★ Novice

Repairing the game doesn't help. I get no error message except that The Sims 4 is not responding.

Message 3 of 7 (117 Views)

Re: Update

Community Manager

Ok, thanks. Next, please try a Clean Boot.  This will help to check if any 3rd party programs are interfering with the game. 

Message 4 of 7 (113 Views)
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Re: Update

[ Edited ]
★★★★ Novice

Tried the Clean Boot, it didn't help.

Message 5 of 7 (104 Views)

Re: Update

★★★★ Novice

Any other suggestions that might make the game run?

Message 6 of 7 (80 Views)

Re: Update

[ Edited ]
★★★★★ Expert

 Make sure that you are running Origin in administration mode

.
 Ensure that.... your Firewall and/or Antivirus are not blocking the connection|Sims 4. The easiest way would be adding an exception for the Origin Client.

If that doesn't work, you may need to manually uninstall Origin, reboot your computer and then download a new client from the Origin website.

 

And I would recommend checking Task Manager to make sure that Sims 4 process is not running look for

 

Sims4.exe.. 

 

Retired champion.
Message 7 of 7 (63 Views)

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