Re: Unable to purchase - Please enter a valid Credit Card Number.

by CupidsArrow94
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Original Post

Re: Unable to purchase - Please enter a valid Credit Card Number.

★★ Apprentice

If you are still having this issue...you can also try adding money to your wallet. I have paid for games on origin that way without any issues. 

Message 31 of 41 (1,655 Views)
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Re: Unable to purchase - Please enter a valid Credit Card Number.

[ Edited ]
EA DICE Team

@CupidsArrow94

 

That could work but please be wary of the restrictions regarding pre-orders:

 

VALID WHEREVER PRODUCT IS SOLD. OFFER MAY NOT BE SUBSTITUTED, EXCHANGED, SOLD OR REDEEMED FOR CASH OR OTHER GOODS OR SERVICES. MAY NOT BE COMBINED WITH ANY OTHER PROMOTIONAL OR DISCOUNT OFFER, UNLESS EXPRESSLY AUTHORIZED BY EA; MAY NOT BE COMBINED WITH ANY PREPAID CARD REDEEMABLE FOR THE APPLICABLE CONTENT. VOID WHERE PROHIBITED, TAXED OR RESTRICTED BY LAW.

Message 32 of 41 (1,655 Views)

Re: Unable to purchase - Please enter a valid Credit Card Number.

★★ Apprentice
Thnx for the warning. So far I have had no issues...I buy some of my sims 4 games that periodically
Message 33 of 41 (1,651 Views)
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Re: Unable to purchase - Please enter a valid Credit Card Number.

EA DICE Team

@CupidsArrow94

 

Good to hear Standard smile

 

If you ever do wonder about the specifics then you can scroll down on the game page for the full terms & conditions.

 

 

Message 34 of 41 (1,632 Views)
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Re: Unable to purchase - Please enter a valid Credit Card Number.

★ Novice

My VPN service doesn't have a server in my country.

The bank says that there is definitely no block on my card.

I managed to buy the game by logging into my account through a browser on my tablet.

Using other computers in the house didn't work.

Message 35 of 41 (1,627 Views)
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Re: Unable to purchase - Please enter a valid Credit Card Number.

EA DICE Team

@Pek_Pek_PAMUK

 

Thank you for confirming.

 

Since you were able to make the purchase on a tablet I'm thinking that the cause for this issue is a Windows setting - the most likely cause is the Host file. You can change this as detailed in this Microsoft article:

 

https://support.microsoft.com/en-ie/kb/972034

 

Note: for Windows 10 you can use the instructions relevant to Windows 8/8.1.

 

If you are stilling willing to check this that would be much appreciated. However, I understand if you are happy that you've finally got it working and want to get back to gaming..

 

Do let me know if there are any further questions.

Message 36 of 41 (1,598 Views)
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Re: Unable to purchase - Please enter a valid Credit Card Number.

★★★ Newbie

Navigating to EA Account and Billing to delete and re-add your card info works as a workaround

Maybe a message through origin that prompts "if you are having issues try navigating to EA Account and Billing"

Message 37 of 41 (8,650 Views)
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Re: Unable to purchase - Please enter a valid Credit Card Number.

★★★ Newbie

bruh I keep having problems when everything is corret

Message 38 of 41 (1,217 Views)
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Re: Unable to purchase - Please enter a valid Credit Card Number.

EA DICE Team

@theifmaster32

 

Bruh, which specific issue are you facing at the moment? Any error messages?

 

What you can try is first clearing your browser cache, and then adding your payment method on the EA Account & Billing page:

 

https://myaccount.ea.com/cp-ui/paymentandshipping/index

 

Make sure to set your payment method to Primary. If you are adding a card then also note the following:

 

  • Use the correct card number, issue date, expiration date and security code
  • Use the exact name and billing address as registered on your payment account

If you encounter any additional issues then you can reach out to your payment provider, and to an EA Advisor.

Message 39 of 41 (1,208 Views)
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Re: Unable to purchase - Please enter a valid Credit Card Number.

★★★ Newbie
Every time I try to purchase a game it says your request could not be processed. We're unable to verify this credit card.
Message 40 of 41 (1,065 Views)