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Unable to install Origin due to Hardware Specifications

by Darkladyv
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Unable to install Origin due to Hardware Specifications

★★★★ Novice

I have just purchases a fairly new, 2 year old laptop. 

 

 

I have previously run origin and the games I have on it, on a 12 year old laptop with on issues at all with windows 7 installed on it that I had put on at a later date.

 

I have since got this new laptop, and installed windows 7 on it, as I hate windows 8 and 10.

 

I have just tried to install origin and it is telling me that I am unable to install origin due to my hardware specifications. 

 

This laptop is fast, it has huge amounts of ram and memory as i've not put anything on it yet. 

 

I am incredibly frustrated and I have tried downloading both the thin version or origin and the thinbeta, both are saying the same. 

 

What am I meant to do? I want to play the games I have purchased and if any laptop should not have worked, it should have been my old one! 

Message 1 of 35 (1,461 Views)

Accepted Solution

Re: Unable to install Origin due to Hardware Specifications

★★★ Pro

You don't have the proper divers for your graphics card and, are using Windows system Drivers. HP should have the Intel drivers for that laptop.

  Card name: Standard VGA Graphics Adapter
       Manufacturer: (Standard display types)
          Chip type: Intel(R) Sandybridge/Ivybridge Graphics Chipset Accelerated VGA BIOS
           DAC type: 8 bit
         Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_2186103C&REV_09
     Display Memory: n/a
   Dedicated Memory: n/a
      Shared Memory: n/a

Origin thinks you don't have a graphics card, that's why it won't install for you.

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Message 10 of 35 (1,352 Views)

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Re: Unable to install Origin due to Hardware Specifications

[ Edited ]
★★★★★ Expert

Origin only had three simple requirements I know of (one seems to be about to change) -- all are software related, *NOT* "hardware". 

 

Windows Vista, SP2 was the oldest OS it worked with on version 9. 

 

A browser no less capable than Internet Explorer 7. 

 

A broadband internet connection. 

 

Those were it, I thought.  (It seems that there may have been a screwup about keeping Vista going until Microsoft dropped it, though.) 

 

At one time, they named two hardware specifications that were rather archaic:

 

1GHz processor
512MB RAM

 

Message 2 of 35 (1,452 Views)

Re: Unable to install Origin due to Hardware Specifications

★★★ Pro

Origin 10 is a bit picky about things being up to date, especially your operating system and graphics drivers. If you need help checking that Post your DXDIAG report.

Message 3 of 35 (1,435 Views)

Re: Unable to install Origin due to Hardware Specifications

★★★★★ Expert

@Darkladyv 

 

Have you figured out what out of date software you had / have that needed an update? 

 

 

Message 4 of 35 (1,398 Views)

Re: Unable to install Origin due to Hardware Specifications

★★★★ Novice

I haven't a clue! 

 

I have had a look on here and it appears that the latest windows update is causing a lot of people can issue and they are unable to run their origin. 

 

I've no idea what I need to do to make it work. The laptop is up to date, so it's certainly not the hardware on it.

Message 5 of 35 (1,391 Views)

Re: Unable to install Origin due to Hardware Specifications

★★★ Pro

@Darkladyv Post your DXDIAG report.

 

We can look at it and double check the updates as well as see if there is an error that may be causing the problem.

Message 6 of 35 (1,375 Views)

Re: Unable to install Origin due to Hardware Specifications

★★★★ Novice

If you could look at this, I would really appreciate it!

 

How can I contact you for this?

Message 7 of 35 (1,251 Views)

Re: Unable to install Origin due to Hardware Specifications

★★★ Pro

I do need your DXDIAG report.

 

Press WINDOWS KEY + R at the same time.

Type DXDIAG in the box that appears.

Click OK

When that finishes click SAVE ALL INFORMATION at the bottom. Remember where you saved it.

Start a reply here, tag me then click on the BROWSE button below the reply window.

Choose the DXDIAG file you just saved.

 

That will attached the file to your reply so that I can see it.

Message 8 of 35 (1,245 Views)

Re: Unable to install Origin due to Hardware Specifications

★★★★ Novice

I've done that. 

 

Thanks so much! I really appreciate it Standard smile 

Message 9 of 35 (1,236 Views)

Re: Unable to install Origin due to Hardware Specifications

★★★ Pro

You don't have the proper divers for your graphics card and, are using Windows system Drivers. HP should have the Intel drivers for that laptop.

  Card name: Standard VGA Graphics Adapter
       Manufacturer: (Standard display types)
          Chip type: Intel(R) Sandybridge/Ivybridge Graphics Chipset Accelerated VGA BIOS
           DAC type: 8 bit
         Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_2186103C&REV_09
     Display Memory: n/a
   Dedicated Memory: n/a
      Shared Memory: n/a

Origin thinks you don't have a graphics card, that's why it won't install for you.

Message 10 of 35 (1,353 Views)

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