Unable to contact EA. Contact Us page is broke.

by Kalagaraz
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Original Post

Unable to contact EA. Contact Us page is broke.

★★★ Newbie

I am unable to contact EA. My account has been hacked. I posted about this yesterday and it has still not been solved.


The contact us page is broke in the united states.

 

http://help.ea.com/en/contact-us/

 

It goes to a blank white page if you are logged in. If you are not logged in, you can select a product, select a platform, type in your issue, but as soon as you login it goes back to a blank white page.

 

http://help.ea.com/en/my-cases/

 

Also goes to a blank white page.

 

I have tried clearing browsing cache and cookies. Have to login again, but still a blank white page.

 

I have tried using internet explorer, google chrome, and firefox. Still a blank white page.

 

I have tried going over to neighbors house, still a blank white page.

 

I have tried turning off WIFI on my phone and accesing page over 4G. Still a blank white page.

 

I have tried accessing it at work 20 miles away. Still a blank white page.

 

Can you please fix this or contact someone who can?

Message 1 of 8 (1,325 Views)

Re: Unable to contact EA. Contact Us page is broke.

★★★ Novice

It seems to work now.

Message 2 of 8 (1,307 Views)

Re: Unable to contact EA. Contact Us page is broke.

★★★ Newbie

I'm still getting a blank white page. Which part of US you in?

Message 3 of 8 (1,300 Views)

Re: Unable to contact EA. Contact Us page is broke.

★★★★★ Newbie

I'm having the same problem.  I can go through the whole thing, but when I get to the end, it says, "How would you like to contact us?"  followed by a blank white page with no options, and a black bar at the bottom with a "Back" button as the only clickable link.  How can I contact Customer Support if even their contact page is broken?

Message 4 of 8 (1,203 Views)

Re: Unable to contact EA. Contact Us page is broke.

★★★★★ Newbie

Same here. I can't do anything except post on this forum. No live chat, no email link, nothing. 

Message 5 of 8 (1,198 Views)

Re: Unable to contact EA. Contact Us page is broke.

★★★ Newbie

I'm having the same issue, when I try to talk to an operator I get a error 404 page not found.  This is ridiculous I've been waiting on a digital download for over 24 hours now.  Again Origin disappoints me.

Message 6 of 8 (1,189 Views)

Re: Unable to contact EA. Contact Us page is broke.

★★★ Newbie

I seem to be able to contact EA through Microsoft edge, it doesn't want to work on either chrome or Firefox.  Just figured I'd update this in case this helps others.

Message 7 of 8 (1,173 Views)

Re: Unable to contact EA. Contact Us page is broke.

★★★★★ Newbie

I am unable to login to any EA Service, using Google Chrome.

 

That goes for Battlelog, EA Webshop, help.ea.com and answers.ea.com

Also Origin Client (PC) is not able to login to EA.

 

It has been like this, for at least 4 hours.

Message 8 of 8 (1,133 Views)