ea customer service is a joke because ea doesnt carw about the customers opinions or experiences. They have exclusive video game rights with nfl (nhl mlb etc) so no other company can use the names of teams or players. this being the case people are FORCED to buy their game if they want to play football online. So they dont bother spending time or money working to fix the issues of the game, just to add new gimmicks to get suckers to spend their hard earned money. Even when you get their cs team to ADMIT that theyre wrong and treating you unfairly the most youll get is "were working on it" (which they never do) or ok well send the claim to the game team and theyll give you what you were unrightfully not given. then you never hear back, call again and ask for game team and they say it doesnt exist and refuse to give you to a supervisor. All this is supported by ss and anyone who has played madden seriously or talked to cs team in last 5 years will vouch and tell you that theyve sent the same issues to ea support for years (for me personally ive made claims, read claims, commented and liked claims etc in both cs and online forums provided by ea support team for madden 18 19 20 and probably more but for a fact 18 19 20 same issues) and never have they been resolved. Dont waste your time or money with EA. If you look at USA Todays top hated companies of 2018 (havent seen 2019 and obv 2020 isnt out yet) Madden ranked worse than Monsanto Trump ind. etc companies who have stolen cheated and even KILLED people. Those companies are better than EA as per the American people. Theres only one way to get what you want from EA. Never buy their products again. As im playing now and writing this my 95 dion sanders got burned in cover 3 by a 71 if you think madden has anything to do with skill, talent, team, or football, no its just about taking your money.
