Turn off Verification , But i no authenicator app no security codes !!!

[IYUUTD]

i delete authenicator app , How can I download and manage security codes?

i want turn off verification , but i no security codes !

[Babyhuehnchen · Accepted solution]

Hello @IYUUTD,

if you still have the backup codes, you can disable it, if not, contact customer support. Please do the following:

Go to https://help.ea.com/en/contact-us/.

1. Go to contact us

2. Press your Game/Your Platform and select the problem you are having

3. Press Contact options

4. Scroll to chat and specify your problem

5. Press Chat now

For futher information, please check here http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

If there is no chat option available, please call customer service on your phone.

Greetings,

Babyhuehnchen

---

[Babyhuehnchen · Accepted solution]

Hello @IYUUTD,

if you still have the backup codes, you can disable it, if not, contact customer support. Please do the following:

Go to https://help.ea.com/en/contact-us/.

1. Go to contact us

2. Press your Game/Your Platform and select the problem you are having

3. Press Contact options

4. Scroll to chat and specify your problem

5. Press Chat now

For futher information, please check here http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

If there is no chat option available, please call customer service on your phone.

Greetings,

Babyhuehnchen

---